Transforming Patient Care: Esperta’s Positive Experience Approach
Across the board, the healthcare landscape is constantly evolving. In wound care, Esperta Health is changing the treatment space through clinical expertise, innovative technology, and evidence-based guidelines. But even with all these advances in healthcare, nothing beats a positive patient experience.
A continuing study at the Beryl Institute reveals that in 2023, 95% of the people surveyed said a positive patient experience was important to them.1 The outcome of such a survey may seem predictable; after all, who would willingly choose a negative patient experience? But there’s more to this than meets the eye. Let’s dig a little deeper to see why the patient experience is such a big deal, and why Esperta Health puts it at the top of the list.
Understanding Patient Experience: More Than Just Satisfaction
To be clear, patient experience is not the same as patient satisfaction, although people often use the terms interchangeably. Patient experience is like the big picture—it’s all about your journey through the healthcare system. Think empathy, good communication, and making sure your preferences are heard. And when it comes to in-home wound care, there are so many opportunities to make those experiences positive.
Patient satisfaction zooms in on the details. It’s about how happy you are with specific parts of your care, like how long you wait or how well the staff communicates. It’s important, but it’s just one piece of the puzzle. There’s a whole lot more to your experience than just that.
Why Patient Experience Matters
It’s better for your members: When you have a positive experience with your healthcare, it’s not just about feeling good—it directly affects your health. Research from the Agency for Healthcare Research and Quality (AHRQ) shows that when people feel good about their care, they’re more likely to stick with their treatment plans.2 If they’re dealing with chronic wounds, these treatment plans are critical. Each interaction your members have with their healthcare team matters because it can impact how they manage their health in the long run. So, a positive experience isn’t just a nice-to-have—it’s key to keeping them healthy and happy.
It’s better for your business: It turns out that what’s good for your members is also good for business. AHRQ found that if patients aren’t happy with their care, they’re three times more likely to switch healthcare providers.2 But when patients have positive experiences, it’s not just them who benefit—doctors and healthcare staff do too. With happier patients, there are lower risks of things like medical mistakes, plus staff feel more satisfied in their jobs, leading to less turnover. So, by focusing on making your experience a positive one, everyone wins—patients, health plans, and the whole healthcare team.
Ensuring a Positive Patient Experience at Esperta Health
At Esperta Health, we understand that the patient’s experience is paramount to their overall health outcomes. A positive experience is crucial because any issues with providers can lead patients to discontinue their care. What sets in-home services apart is the opportunity to develop genuine relationships with patients.
Those connections are game changers for patient health. Building trust is key. When patients feel comfortable with us, they’re more likely to listen to our advice and stick to their treatment plans. We prioritize building trust by delivering care directly to the patient in the most comfortable location—their home.
Esperta Health distinguishes itself by its commitment to excellence in wound care. Unlike some care settings where not all clinicians are wound-care certified, Esperta Health takes pride in our team’s certification. We standardize wound healing across the country, ensuring consistent, high-quality care for our patients.
In the ever-evolving world of healthcare, Esperta Health knows firsthand the power of positive patient experiences. By building real connections and bringing care right to patients’ homes, Esperta Health ensures comfort, trust, and better treatment follow-through. It’s not just about treatment—it’s about making sure patients feel valued every step of the way.
Ready to experience wound care that puts your members first? Join us at Esperta Health and discover the difference a positive patient experience can make. Contact us today to learn more!
References
- Consumer Perspectives On Patient Experience In the U.S.,The Beryl Institute – Ipsos PX Pulse. July 2023.
- The CAHPS Ambulatory Care Improvement Guide; Section 2: Why Improve Patient Experience?, Agency for Healthcare Research and Quality. May 2017.